From Power Plants to the Consumer: Reliability Is the Reform That Matters-Khazi Altaf Hussian

Electricity reform is often discussed as a choice between public and private ownership. Consumers face a simpler test: does dependable power arrive when needed, at a transparent price, with someone accountable when it fails?

That question has acquired renewed urgency in Haryana. On 19 October, the State electricity regulator granted Eleven Power a 25-year parallel distribution licence for Gurugram and Nuh. Reported investment plans total approximately ₹4,716.73 crore over five years. But the approval does not mean consumers can immediately switch suppliers: network development and an approved migration framework remain necessary. Delhi News – The Indian Express

The decision is also contested. Reporting on 24 October described government plans to challenge its implementation following a power employees’ strike. The licence should therefore be understood as a significant regulatory decision with unresolved implementation questions—not an accomplished transition to consumer choice. timesofindia.indiatimes.com

Meanwhile, generation faces its own pressures. Reuters reported on 22 October that the number of plants with critically low coal stocks had risen to 96 as of 19 October, against 60 in mid-September. A senior official said supplies were being increased and were expected to normalise. Reuters

These developments point to one editorial conclusion: generation, transmission and distribution cannot be managed as disconnected success stories.

A generating station needs dependable fuel or renewable resources. Its output requires available transmission capacity. Distribution networks must then deliver it through adequately maintained substations, feeders and transformers. Failure at any link becomes the consumer’s outage.

The Power Times urges regulators to make service outcomes central to reform. Publish feeder-level interruption performance, connection waiting times, complaint resolution and voltage-quality indicators. Where competition is introduced, migration rules must explain metering, outstanding bills, supplier responsibility and protection against interrupted service.

Equally important is universal service. Competition should not improve supply for attractive commercial consumers while leaving rural households and less profitable areas behind. Investment commitments need geographical milestones and independently verifiable delivery.

Industry captains also have responsibilities. Utilities should invest in maintenance and workforce capability alongside digital systems. Industrial consumers should examine demand management and storage rather than treating backup diesel as the permanent answer.

India does not merely need more megawatts or more licences. It needs an electricity system whose promises survive the journey to the consumer’s meter.